The till · QR ordering

How Gigoo Restaurant handles QR ordering from the table

Guests scan the code on their table, see the menu on their phone and order. The order reaches the till on its table; staff check it and tap Send, and it prints at the kitchen and bar stations.

As the Owner, open Configuration › Restaurant › Restaurant Settings.

Then Configuration.

Then Restaurant.

Then Restaurant Settings.

QR ordering from the table is ticked here. To switch it on, tick it and click Save.

Print table QR codes gives one card per table, four to an A4 page, each 90 × 138 mm, with the restaurant's logo (or its name, if it has no logo), its name in English and Arabic, and the table's number. Put each card on its table; when you add a table, print its card.

A guest scans the code on the table with the phone's camera (a device step, not shown here). The guests' pages are in English and Arabic, with your logo and "Powered by Gigoo · gigoo.ae".

The guest taps Order Now.

The menu shows the table, here Table 8. The guest taps a dish or a drink...

...and another.

Checkout shows the order.

The guest orders. Guests never pay online: they pay at the counter or at the table.

The order reaches the till on its table, where staff check it and tap Send to send it to the kitchen.

What Gigoo does for you

A guest's QR order reaches the till on its table, with a notice on that till and the waiters' phones on it; staff check it and tap Send, and it prints at the kitchen and bar stations.
A restaurant can choose instead to send QR orders straight to the kitchen printers (Restaurant Settings).
The guests' pages are in English and Arabic, right to left in Arabic, with your logo, and dishes shown with or without a photo.
A QR order holds its table on the floor plan, like an order taken at the till.
Guests do not pay online: they pay at the counter or at the table after the meal.

At the till

That till and the waiters' phones on it show the notice, e.g. "Table 10 ordered from the QR menu: 2 item(s). Check the order and tap Send to send it to the kitchen." Until it is sent, the table reads QR · to send and the order's items read New · not sent yet; staff can change or take off an item without the manager's PIN.

The order reaches the till on its table. That till and the waiters' phones on it show the notice: "Table 8 ordered from the QR menu: 4 item(s). Check the order and tap Send to send it to the kitchen." It stays until you close it.

Staff unlock the till...

...with their PIN. The PIN is never shown.

The QR order holds table 8 on the floor plan, like an order taken at the till. Table 8 reads QR · to send until it is sent.

Open the table and check the order.

Its items read New · not sent yet. You can change or take off an item without the manager's PIN: the kitchen has not had it yet.

Tap Send, the orange button that lists what is new. The items print at the kitchen stations, food to the kitchen and drinks to the bar (a device step, not shown here).

Back on the floor plan, table 8 reads Ordered. Staff serve the table and take payment after the meal, as for any table.

What you do

The Owner switches on QR ordering from the table in Restaurant Settings, then clicks Print table QR codes: one card per table, four to an A4 page, in English and Arabic.
Put each card on its table. When you add a table, print its card.
When a QR order comes in, open the table, check the order and tap Send.
Serve the table and take payment after the meal, as for any table.

Straight to the kitchen printers

With Send QR orders straight to the kitchen printers ticked (the Owner's, off by default), a guest's new items print at the stations as soon as they arrive, from one open till. Two tills never print the same order. A till that should not print QR orders, such as a waiter's phone away from the restaurant's Wi-Fi, is switched off in its own till menu.

Questions

Do guests pay on their phone?

No. Guests order from their phone and pay at the counter or at the table after the meal.

Does QR ordering need the internet?

Yes. The till keeps selling when the internet drops, but QR ordering needs it.

Who prints the table cards?

The Owner, from Restaurant Settings, while QR ordering is on: four cards to an A4 page, in English and Arabic.

Worked example: a QR order from table 5, paid at the counter