Control · Staff and PINs

How Gigoo Restaurant handles staff, PINs and the manager's approval

Cashiers and waiters sign in on the till with their own PIN. A big discount, or a dish taken off after the kitchen has it, needs the manager's PIN, and the order keeps who approved it.

The till is open: click Unlock Register.

A Cashier with returns signs in with her PIN. Your PIN is never shown.

Open the table, here 4.

The table orders a dish...

...and another.

They go to the kitchen with the orange button (the tickets print there: a device step).

Back on the floor plan.

Open the table again. Its lines read Sent.

A discount above the limit: select the line...

...and click Keypad (Qty · Price · Disc).

Choose Disc %. The pad says "Above 10 %: the manager's PIN follows."

Type the percentage. The box 'Set the new discount' opens.

Clear it...

...until the box is empty...

...and type the percentage...

...here 15.

Confirm.

The till asks "Manager's PIN for a discount above 10%". The Restaurant Manager or the Owner types their PIN and confirms; the PIN is never shown. If a manager is the one signed in, the till doesn't ask.

The line has its discount. Close the pad.

Taking off a dish the kitchen already has: press − on its line.

The till asks "Manager's PIN for taking off an item the kitchen has". The manager types their PIN and confirms.

The dish is off the order, and the orange button now lists it with a minus: Starters −1.

Click it: the kitchen gets a cancelled ticket for the dish (a device step). The order keeps who approved, and a line under Removed after the Kitchen for each removal.

What Gigoo does for you

Cashiers and waiters sign in with a PIN. They are staff, not users.
Waiters take orders, send them to the kitchen and print the bill, but do not take payment. This is also refused on the server.
A discount above the Owner's limit (10 % by default), or a dish taken off or an order cancelled after the kitchen has it, needs the manager's PIN: the Restaurant Manager's or the Owner's.
Each one is kept on the order with who did it and who approved it, and reported on the Z report.
Cash in and cash out at the till is for the Restaurant Manager, with his PIN. Other staff cannot.

Roles in the back office

Owner, Restaurant Manager, Accounts, Operations and Sales. Each sees only its own screens. The Restaurant Manager runs the restaurant (tills, staff, menu, kitchen, reports) with no finance, CRM or settings.

What you do

The Owner or the Restaurant Manager gives each cashier and waiter a four-digit PIN and a till level: Cashier, Cashier with returns or Waiter.
When the till asks for the manager's PIN, the Restaurant Manager or the Owner types it. If a manager is the one signed in, the till doesn't ask.
The Owner sets the discount limit in Restaurant Settings, and can switch both PINs off.

What you get

On the orderDiscount Approved by · Removal Approved by

Removed after the KitchenOne line per removal: who removed it, who approved it, when

On the Z reportItems taken off and orders cancelled after the kitchen; discounts above the limit

Questions

Can a waiter take payment?

No. A waiter takes orders, sends them to the kitchen and prints the bill. A cashier or the Restaurant Manager takes the payment.

Are cashiers and waiters users?

No. They are staff who sign in on the till with a PIN.

Who can approve a big discount?

The Restaurant Manager or the Owner, with their PIN at the till.

Worked example: a dish taken off with the manager's PIN